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FREQUENTLY ASKED

What is the return policy?

All orders (except sale items, earrings and our engraved collections) can be returned/exchanged for a full refund within 30 days with proof of purchase. Return shipping is not included. Sale items are non-refundable. Our scents collection, sage sticks, candles, and soaps cannot be returned or exchanged after being opened or used. Returns are processed within 5-7 business days after being delivered and received.

What is the exchange policy?

All orders (except sale items, earrings and our engraved collections) can be returned/exchanged for a full refund within 30 days with proof of purchase. During the holiday season, we offer an extended 60-day exchange window. Purchases made between November 1st to December 31st at midnight can be exchanged within 60 days of delivery with proof of purchase.

How can I track my order?

After you complete your purchase, you will receive an email confirmation with shipping information. You can enter your tracking number here.

What methods of payment do you accept?

We accept payments from VISA, MasterCard, American Express, and Apple Pay.

Do you have a buy now, pay later option?

We partner with Shop Pay. Shop Pay is a third-party vendor. For questions, please visit their website directly.

Sales And Promo Codes

Our system allows the use of only one promo code per order. Unfortunately, we do not offer price adjustments and promo codes cannot be prorated or combined. After your first order, you will receive a promotional discount applicable to your second order, such code cannot be retroactively applied to the first order.

Will I be charged tax on my order?

Sales tax is automatically applied to your Karma And Luck order following individual state codes and regulations. Tax will be added if your shipping address is in one of the following states – AZ, CA, CO, FL, GA, HI, IL, LA, MA, MD, MI, MN, MO, NC, NJ, NV, NY, PA, TN, TX, VA, WA, or the District of Columbia.

I would like to change or cancel my order.

You may change or cancel any UN-ONE order as long as the order status is “in process.” Once the order status has changed to “shipped,” we can not change or cancel your order as it is now in the hands of our carriers.

Do I have to pay import taxes/duties on an international order?

We try our best to make sure you don't have to pay additional import or customs tax/duty charges but sometimes it is out of our control. If you are charged additional taxes/duties, you are responsible for the payment of them as it is out of our hands at that point. Please see our Shipping Policy for more information on taxes and duties.

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